Accessibility Statement

1. The commitment

Tax work is not optional. Everyone has to file, which means an inaccessible tax practice is not an inconvenience, it is an exclusion. This practice is committed to making the website, the documents, and the working relationship usable by people with disabilities, including people who use screen readers, magnification, voice control, keyboard-only navigation, captions, or extra time.

This is a one-advisor practice, which cuts both ways here. There is no accessibility department. There is also no queue, no script, and no policy standing between you and the person who can simply do it differently. Ask, and it gets handled.

2. The standard we work to

The site is designed and maintained to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, the standard used to measure accessibility on the web and referenced by regulators applying the Americans with Disabilities Act.

We describe this as substantial conformance, not perfect conformance, and the honest reason is in section 4. No site of any size can promise a flawless result across every page, browser, and assistive technology combination, and a statement claiming otherwise should be read with suspicion.

We also intend to meet our obligations under the Americans with Disabilities Act, California's Unruh Civil Rights Act, and the California Disabled Persons Act.

3. What is built into this site

These are properties of the site as it stands today, not aspirations:

• Semantic structure. Real headings in a logical order, real lists, real landmarks, and a declared page language, so a screen reader can navigate by structure instead of reading top to bottom.
• Keyboard operation throughout. Every link, button, form field, menu, and expandable section can be reached and operated with a keyboard alone.
• Visible focus. A high-contrast outline follows keyboard focus everywhere, so you can always see where you are.
• A skip link at the top of every page, to jump the navigation and land in the content.
• Text alternatives on images that carry meaning, and no meaning conveyed by color alone.
• Contrast and type. Body text is set at a comfortable size in a high-contrast pairing, and the layout reflows without loss of content or horizontal scrolling when text is enlarged or the browser is zoomed to 200 percent.
• Labeled forms. Every field on the contact form has a visible, permanently associated label; help text and error messages are programmatically tied to their field rather than shown by position or color.
• Reduced motion respected. If your system asks for reduced motion, animation and transitions are switched off.
• No hostile patterns. No autoplaying audio or video, no carousels that move on their own, no time limits on any form, no interstitial pop-ups, and no accessibility overlay widget. Overlays tend to interfere with the assistive technology you already have configured; the underlying code is built properly instead.

4. Known limitations

Stated plainly, because knowing where the gaps are is more useful than a claim of perfection:

• The scheduling calendar is a third-party embed. The booking page uses Calendly, whose interface we do not control and cannot repair. If it does not work with your assistive technology, do not fight it. Call (818) 297-4579 or email contact@truearctax.com and the same appointment gets booked in under a minute.
• The two calculators require JavaScript and present results in a dynamic layout. They are built with labeled fields and keyboard operation, but they are the most complex interfaces on the site and therefore the most likely to have a rough edge. The same analysis is available in a free consultation.
• PDFs. Documents produced by tax software, and forms originating with the IRS or the FTB, are not always properly tagged for screen readers, and we cannot rewrite the source files. Ask and we will provide the content in an accessible format, or walk through it with you.
• Third-party content. Client reviews are hosted on Yelp and are subject to that platform's accessibility, not ours.

5. If the site does not work for you

6. Meeting in person

The office at 7514 Jordan Ave in Canoga Park is a private, by-appointment space, and the entire practice can be conducted without ever visiting it. Documents move through a secure portal, returns are signed electronically, and meetings happen by video or phone across California.

If you would rather meet in person and access is a question, say so when you book. We will confirm what the space involves before you make the trip, and if it does not work we will meet somewhere that does, including at your home or place of business within the West Valley. This does not need to be justified or documented, and it does not change your fee.

7. Documents in other formats

On request, at no charge, we will provide correspondence, quotes, engagement letters, and completed returns in large print, plain text, or an accessible tagged PDF, or read them to you over the phone. Tell us your preferred format once and we will use it for everything that follows, without you having to ask again.

If you need a format not listed here, ask. If it is something we cannot produce ourselves, we will find a way to get it produced.

8. Tell us what broke

Accessibility feedback goes straight to the founder and is treated as a defect report, not a complaint. If something on this site did not work with your assistive technology, or a document was unreadable, please say so.

The most useful message tells us: the page address, what you were trying to do, what happened instead, and the browser, device, and assistive technology you were using. Even one of those helps. If you would rather just say "the booking page does not work with my screen reader," that is enough to act on.

We acknowledge accessibility messages within two business days, tell you what we found, and give you a date for a fix. Where a fix will take time, we provide a working alternative immediately so nothing you need is on hold while we build it.

9. If we do not get it right

If our response has not resolved the problem, ask for it to be escalated directly to Amid Kobakival, the founder, by phone or email. There is no separate department, and no one else to be routed to; the escalation is a direct conversation with the person responsible for the site and the practice.

If that still leaves the matter unresolved, you retain every right available to you under the Americans with Disabilities Act and California law, including contacting the U.S. Department of Justice ADA Information Line or the California Civil Rights Department. We would rather fix it here, and quickly, than have you need either.

10. How this stays current

Accessibility is checked when new pages are built, when existing pages are substantially rewritten, and in a review of the whole site at least once a year. Testing combines automated checking with keyboard-only navigation and screen reader review of the site's primary paths: finding a service, understanding a price, and getting in touch.

This statement was last reviewed on September 3, 2026, and describes the site as it stands on that date. When a limitation in section 4 is resolved or a new one appears, this page is updated to say so.